Overview
In this role you drive digital acquisition growth for UK Card Services, owning governance and delivery of acquisition capabilities. You will partner with COE, Compliance, product, and risk teams to implement robust controls while delivering UX-focused, innovative digital experiences. You’ll lead cross-functional initiatives to accelerate customer acquisition, balancing speed with risk management and operational excellence. This is a pivotal opportunity to shape the future of UK digital acquisition within a trusted global brand. You will report to and collaborate with senior stakeholders to translate strategy into measurable growth.
Responsibilities
- Own governance processes for Acquisition capabilities, including New Product Approvals (NPA) and risk controls
- Drive delivery of acquisition capabilities with strong UX and content
- Implement and monitor controls across acquisition acceleration initiatives
- Collaborate with Control Management to design and enhance governance and manage inherent risks
- Support Risk Control Self Assessments and control testing for effectiveness
- Coordinate with COE, Compliance, Product, Risk and other stakeholders for upcoming initiatives
- Provide regular project status updates to wider business teams and senior leadership
Key requirements
- Strong project management skills
- Understanding of operational risk management frameworks
- Interest in Digital Marketing and Digital Product Management/UX
- Excellent communication and stakeholder management
- Attention to detail and multi-project prioritization
- Team player with ability to work independently under pressure
- communication excellence
- stakeholder management
- collaboration
- project management
- control management
- new product governance
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