Head of Property Management

Overview

In this senior role, you will lead the Property Management Department in Oxford and oversee a residential portfolio, ensuring compliance, outstanding client service and high team performance. You will shape the department’s direction, performance standards, and operating rhythm to support client retention and business growth. You’ll work closely with other teams to improve service delivery, efficiency and risk management, while maintaining a strong, customer-focused culture. This role offers strategic impact, leadership responsibility and a flexible work arrangement with competitive rewards.

Pay / Benefits

• flexible benefits package
• health cash plan
• cycle to work scheme
• purchase of additional holiday
• flexible working hours
• work from home one day per week

Responsibilities

• Lead and develop the Property Management team, set objectives and service standards
• Oversee the residential portfolio and ensure efficient management per landlord instructions
• Monitor service delivery and maintain high client satisfaction
• Ensure compliance with lettings, property management legislation and safety regulations (Gas, Electrical, Fire)
• Maintain robust compliance systems and audit procedures
• Identify opportunities to enhance service delivery and client retention
• Manage contractor relationships and oversee maintenance activities
• Collaborate with Lettings agency to support business growth
• Analyse management fee performance and income opportunities
• Recruit, onboard and mentor new team members

Key requirements

• Significant experience in residential property management, especially in a leadership role
• Proven track record managing a substantial residential portfolio
• Strong knowledge of residential lettings legislation and compliance
• Experience managing landlord and tenant disputes
• Excellent customer service and relationship management skills
• Strong communication and negotiation abilities
• Commercial awareness and problem-solving capability
• Ability to work under pressure and manage competing priorities
• Full UK driving licence

• leadership and people management
• customer focus
• communication
• residential property management knowledge
• lettings legislation compliance
• Gas, Electrical and Fire Safety compliance

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