Product Owner

Overview

In this role you drive AI-enabled product delivery for HSBC’s communication and collaboration platform. You will own products end-to-end, coordinate across stakeholders, and safeguard service health and experience. You’ll balance long-term product health with immediate business needs, guiding transitions and retirements with data and risk considerations. This is a chance to shape responsible AI use at scale in a global bank.

Pay / Benefits

• Private healthcare for UK-based employees
• Enhanced maternity and adoption pay
• Contributory pension scheme with generous employer contribution
• Tailored professional development opportunities
• Competitive pay and benefits package

Responsibilities

• Manage products and services across their full lifecycle
• Handle incidents, bugs and operational activities
• Provide product support to key stakeholders
• Monitor service health, resilience and customer experience
• Identify and manage risks, issues, dependencies and costs
• Ensure appropriate support and operating models
• Make evidence-based decisions on consolidation or retirement of products/services
• Plan safe transitions with stakeholders to minimise disruption
• Retirement decisions considering data, dependencies, obligations and customer impact
• Maintain long-term product health while responding to immediate priorities

Key requirements

• Strong experience in a product role (Product Owner/Manager)
• Track record collaborating with diverse stakeholders
• Experience managing multiple products/services in a complex organisation
• Experience coordinating a product of ~16 services (scale and complexity)
• Experience creating and using product roadmaps to drive delivery
• Proven ability to simplify products, processes or operating models
• Experience delivering at different lifecycle stages
• Knowledge of PM, Business Analysis and/or SDLC, ideally in Agile/Scrum
• Strong business analysis, process design and requirements skills
• Excellent verbal and written communication and interpersonal skills
• Strong analytical, problem-solving and decision-making skills
• Experience identifying practical AI use cases or delivering AI-enabled features (desirable)
• Understanding of responsible AI (data quality, privacy, security, bias, explainability, human oversight)
• Ability to translate AI concepts into customer outcomes, roadmaps and measurable success
• Experience working with technical and non-technical stakeholders to implement AI responsibly

• Stakeholder collaboration
• Analytical thinking
• Clear communication
• AI concepts and AI-enabled features
• Agile/Scrum
• Software Development Life Cycle (SDLC)

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