Project Management Team Leader

Overview

As Project Manager Team Lead in Professional Services, you will guide and develop a remote UK team of Project Managers to deliver software implementations from order to handover. You’ll oversee delivery quality, risks, and customer outcomes while supporting capacity planning and revenue forecasting. You’ll drive continuous improvement of processes, including the use of Asana, automation, and AI to raise visibility and reduce manual work. This role offers the chance to shape how the team delivers complex projects at scale and to grow within a people-focused, innovative culture.

Pay / Benefits

• remote work
• growth and development opportunities
• belonging and inclusive culture
• transparent and fair hiring process

Responsibilities

• Lead, coach and develop the Project Management team through regular 1:1s, team meetings, and development plans
• Maintain oversight of delivery from order through implementation and handover, helping PMs resolve risks and competing priorities
• Act as escalation point for complex customer or project issues requiring leadership
• Plan workloads, capacity and revenue forecasting with the Project Coordinator Team Lead
• Use weekly and monthly reporting to identify risks, trends and actions across the team
• Improve processes and standards using Asana, automation and AI to reduce manual work and improve visibility
• Support continuous improvement of the PM framework and adoption of better ways of working
• Collaborate with cross-functional teams including Implementation Managers, Training Consultants, and Finance to align on delivery and performance

Key requirements

• Strong project management experience and a track record of successful delivery
• Experience coaching or developing colleagues; formal people management is desirable not essential
• Confidence handling risks, escalations and difficult conversations
• Excellent communication, influencing and relationship-building across customers and internal teams
• Understanding workload and resource planning, project reporting and performance management
• Experience with process improvement and familiarity with Microsoft Word, Excel and PowerPoint; experience with Asana, automation or AI tools is useful but not required
• Senior Project Manager or Team Lead experience is useful but not essential if leadership capability is shown

• communication
• influencing
• relationship-building
• Asana
• automation
• AI tools (useful but not required)

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