Technical Solutions Consultant

Overview

In this role you will provide advanced technical guidance to customers, diagnosing complex issues across Visa and Cybersource products. You will collaborate with Product, Engineering, Operations and Client Services to resolve integrations and production problems, while advising on architecture and best practices. You’ll interact with clients to troubleshoot APIs, payment flows, authentication, and risk solutions, contributing to successful product launches and customer initiatives. This position offers impact at scale through solving meaningful challenges and enabling customers to maximize the value of Visa’s technology. You will work cross-functionally and may mentor teammates, with a focus

Responsibilities

• Provide advanced technical consultation and support for complex customer implementations, integrations, and production issues
• Investigate and resolve complex challenges across APIs, payment processing, authentication, tokenization, risk solutions, and related technologies using logs and documentation
• Act as trusted subject matter expert, offering product expertise, solution recommendations, and best-practice guidance
• Lead technical discussions on solution architecture, integrations, and product capabilities
• Manage high-priority customer escalations, ensuring timely communication and resolution
• Partner with Product, Engineering, Operations, and Client Services to resolve issues and improve products and services
• Identify recurring issues and contribute to root-cause analysis, problem management, and automation opportunities
• Develop and maintain knowledge articles, troubleshooting guides, and operational procedures
• Support new product launches, migrations, and strategic customer initiatives
• Share technical knowledge and mentor junior colleagues
• Support team coordination and act as deputy for leadership when required
• Contribute to team objectives and participate in on-call support as needed
• Utilize digital tools, including Generative AI, to enhance productivity and customer engagement

Key requirements

• Experience supporting complex technical products, SaaS platforms, enterprise applications, integrations, or payment technologies
• Background in technical support, technical consulting, solutions engineering, or client services
• Strong troubleshooting, analytical, and problem-solving abilities across multiple systems
• Hands-on experience with APIs, web services, JSON, XML, transaction flows, logs, and integration troubleshooting
• Understanding of networking concepts and web technologies (TCP/IP, DNS, SSL/TLS, VPNs, proxies)
• Experience using databases and SQL for troubleshooting and data analysis
• Experience supporting enterprise customers and managing customer-facing technical issues and escalations
• Fluent English with strong communication and stakeholder management skills
• Ability to explain complex concepts to technical and non-technical audiences and work cross-functionally
• Experience in payment processing, eCommerce, digital payments, or fintech is advantageous
• Experience with incident management, product launches, migrations, service improvement, or technical documentation beneficial
• Ability to share knowledge and mentor others

• collaboration
• clear communication
• stakeholder management
• APIs
• web services
• JSON

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