Senior Customer Success Architect

Overview

As a Customer Success Architect, you act as the technical authority for complex engagements, guiding implementation, adoption, and renewal. You master Amplitude’s products to advise on taxonomy design, instrumentation, and data governance, making Amplitude a core business partner for customers. You work cross-functionally with Product, Engineering, Platform Support, and Customer Success to streamline data management and drive outcomes. You’ll translate insights into actionable improvements for customers’ processes and documentation. This role offers impact at scale within a fast-growing, customer-centric company.

Pay / Benefits

• Excellent medical, dental and vision insurance with employer-paid premiums
• 401(k) with employer match
• Flexible time off and paid holidays
• Wellness stipends (wellbeing, learning, home office)
• Parental benefits (paid leave, fertility/support)
• Mental health resources and coaching

Responsibilities

• Develop mastery of Amplitude products to provide strategic consultation on taxonomy design, instrumentation, and data governance
• Guide customers in integrating Amplitude into additional data flows and business processes
• Serve as a trusted technical advisor for customers
• Collect and report trends and insights to optimize processes, documentation, and services
• Collaborate with Product, Engineering, Platform Support, and CS teams to improve data management experience for customers

Key requirements

• 5–8 years of customer-facing technical experience with enterprise accounts
• Proficiency in modern web/mobile development concepts and languages (SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs)
• Execution-oriented with ability to prioritise and deliver for customers
• Excellent verbal and written communication, able to explain complex technical concepts to diverse stakeholders
• Problem-solving mindset and adaptability in a fast-growing environment
• Prior experience with SaaS in product analytics, digital marketing, A/B testing, BI, or data platforms (preferred)

• Strong communication and presentation abilities
• Collaborative mindset and cross-functional teamwork
• Problem-solving and proactive attitude
• SQL
• JavaScript
• Java

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