Atlassian Administrator

Overview

As Atlassian Administrator, you empower Braze teams by maintaining Jira, Jira Service Management, Confluence, and the broader Atlassian Cloud ecosystem. You will manage day-to-day administration, enable efficient workflows, and automate processes to reduce manual work. You’ll collaborate with the Lead Atlassian Solutions Engineer to ensure governance and scalable change management. This role offers the chance to improve service management, drive automation, and contribute to strategic platform initiatives in a high-growth SaaS environment.

Pay / Benefits

• Competitive compensation including equity
• Flexible paid time off
• Comprehensive medical, dental, vision, life, and disability plans
• Professional development with career pathing and yearly stipend
• Hybrid working environment
• Volunteer week and donation matching

Responsibilities

• Operate day-to-day Atlassian administration requests across Jira, Jira Service Management, and Confluence
• Configure projects, workflows, screens, fields, permissions, queues, SLAs, portals, and templates
• Develop Jira Automation rules to streamline administrative and business processes
• Support Rovo and AI-enabled workflows; maintain agent instructions and knowledge sources
• Create and troubleshoot JQL, filters, dashboards, and reports for visibility into workload and performance
• Manage users, groups, roles, permissions; assist with license and access reviews
• Maintain platform documentation and async walkthroughs for self-service tasks
• Partner with the Lead Atlassian Solutions Engineer on platform initiatives, integrations, and governance
• Test changes in non-production environments and coordinate with vendors/Atlassian Support when needed
• Assist ScriptRunner administration with testing and updates; contribute to broader Atlassian initiatives

Key requirements

• 3 to 5 years of hands-on Jira and Confluence administration in a business environment (preferably Atlassian Cloud)
• Knowledge of Jira Service Management (request types, queues, SLAs, forms, portals)
• Proficiency in JQL, filters, dashboards, and operational reporting
• Experience with Jira Automation and automation-driven efficiency
• Exposure to ScriptRunner via reading, testing, or modifying scripts
• Familiarity with Atlassian Rovo and AI-enabled workflows
• Strong troubleshooting and methodical problem-solving abilities
• Clear written communication; ability to explain technical concepts to non-technical users
• Customer-focused, cross-functional collaboration, organized, and able to manage competing requests

• customer-focused
• clear communicator
• organized
• Jira and Jira Service Management administration
• Confluence administration
• JQL, dashboards, and reporting

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