Service Delivery Manager

Overview

In this role you will oversee daily data centre operations to ensure uptime, availability, and efficiency. You will lead a team of technicians and engineers to deliver reliable service aligned with industry standards. You’ll monitor KPIs, manage preventative maintenance, and partner with client-facing teams to meet evolving requirements. You’ll operate in a mission-critical, regulatory-aware environment and contribute to scalable, resilient data centre services.

Responsibilities

• Oversee operation, maintenance, and repair of critical facility systems (power, cooling, security, fire suppression)
• Ensure compliance with manufacturer guidelines, best practices, and regulatory requirements
• Monitor KPIs and drive optimization strategies
• Implement preventive maintenance programs to maximize reliability
• Lead and develop a team of technicians and engineers
• Manage staffing, training, scheduling, and performance evaluations
• Serve as primary client contact for operational matters and manage expectations
• Collaborate with sales and business development to support client acquisition and retention
• Ensure compliance with industry standards, security protocols, and risk management
• Prepare and manage the data centre operations budget and vendor relationships

Key requirements

• Bachelor’s degree in Engineering, Computer Science, or related field
• HV Authorized Person (Experienced with HV Systems)
• Electrical/Mechanical Engineering HNC or HND (apprenticeship acceptable)
• C&G Pts. 1 & 2 or equivalent
• 17th Edition IEE: Wiring and Installation (18th Edition training possible)
• C&G 2391 test and inspection; BS 7671:2001 for inspection and certification
• Proven data centre operations management experience
• Strong understanding of power, cooling, networking, and security systems
• Leadership and team management skills
• Knowledge of Uptime Institute, TIA-942, ISO 27001 and related standards
• Excellent problem-solving, decision-making, and communication skills
• Familiarity with data centre management software and monitoring tools

• strong leadership
• clear communicator
• collaborative mindset
• data centre infrastructure (power, cooling, security)
• data centre management software
• monitoring tools

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