Senior Account Manager

Overview

As Senior Account Manager, you are the primary day-to-day contact for clients, steering multiple medium-to-large projects while coaching junior staff. You own end-to-end delivery, align with programme strategy, and contribute to leadership and financial oversight. You’ll collaborate across the Medical Communications team to maintain momentum and drive growth through effective client partnerships. This role offers influence over strategy, budgeting, and cross-functional collaboration in a fast-paced, health-focused agency.

Pay / Benefits

• Free snacks
• Generous holiday and paid time off
• Private medical, dental, and vision plans
• Mental wellness coaching
• Access to 13,000+ LinkedIn Learning courses
• Region-specific benefits

Responsibilities

• Serve as day-to-day client contact with regular status updates and clear communication to team members
• Lead large projects from start to finish with increasing independence and accountability
• Provide counsel to clients and challenge them when appropriate to protect programme objectives
• Support account lead in addressing programme and team challenges and last-minute client requests
• Contribute to business development by identifying growth opportunities within existing accounts
• Play a role in new business processes, coordinating team members and external partners
• Develop leadership style and mentor junior team members; participate in hiring and performance management
• Manage budgets, track resource use, and support invoicing, forecasting, and month-end finance activities
• Maintain momentum across the programme and ensure client contact when the account lead is unavailable
• Engage in internal initiatives and stay informed about award-winning work and industry insights
• Adapt to evolving responsibilities as the company grows and operates across regions

Key requirements

• Relevant degree in a scientific subject
• Excellent business communication skills, including presentation and writing
• Experience with Microsoft Office tools (PowerPoint, Word, Excel)
• Medical Education experience; integrated experience preferred
• Ability to develop final documents and presentations and to coach junior staff
• Proven ability to coach and mentor junior team members
• High energy and the capacity to work in a fast-paced, growing environment

• Proactive and resourceful
• Strong prioritization and organizational skills
• Leadership and mentoring capabilities
• Data communication skills
• Proficiency in Microsoft PowerPoint, Word, and Excel
• Editing and quality control of writing and presentation materials

…