Delivery Partner Manager, UKIE DPM

Overview

In this role you help build and support Amazon’s last-mile DSP businesses as a trusted advisor and operating partner. You will guide DSP owners across the lifecycle, drive safety, compliance, and performance improvements, and unlock value through cross-functional collaboration. The position blends field leadership with strategic oversight, focusing on capacity, metrics, and DSP sentiment. You will travel to engage with owners weekly, shaping programs and solutions that enable scalable, safe, high-performing delivery networks.

Responsibilities

• Partner with OTR Safety and Regional Managers to ensure safety compliance
• Guide DSP owners as they scale operations and prepare for peak periods
• Support net-new DSP onboarding and launch readiness
• Coach on upskilling and use of AMZL tools
• Identify opportunities to improve customer metrics and operational efficiency
• Champion consistent Last Mile processes within Delivery Stations and scrutinize related UTR processes
• Coach owners on compliant, safe, high-performing operations (SLS metrics)
• Develop relationships with DSP partners and monitor DSP sentiment
• Communicate alignment and updates to DSP owners following collaboration with OTR and other teams
• Be the voice of DSPs within AMZL and protect brand image through driver standards
• Collaborate to deliver ramp plans and ensure driver capacity meets peak demand

Key requirements

• English-language communication (written and verbal)
• Experience building strategic stakeholder relationships across teams
• Program management or experience in logistics/operations/supply chain
• Experience with third-party vendors or reliability/maintenance environments
• Experience managing contingent workforce during peak seasons
• Experience in account management or managing customer relationships

• relationship-building
• communication
• problem-solving
• Oracle Business Intelligence
• SalesForce
• Tableau

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