Client Director Telco

Overview

In this role you drive growth for ServiceNow’s largest global accounts by serving as the primary relationship manager and orchestrating cross-functional teams. You will shape solutions aligned to client strategies, manage multi-tier relationships up to C-suite, and ensure an exceptional customer experience while meeting financial targets. This position lets you influence strategic outcomes across global accounts and contribute to ServiceNow’s AI-native, scalable client engagements.

Responsibilities

• Own strategic leadership and act as the bridge between client and ServiceNow across executive levels
• Coordinate cross-functional, virtual teams (Solution Sales, Solution Consulting, Support, Professional Services) to deliver tailored solutions
• Oversee growth and deployment of global resources for assigned accounts
• Build deep, multi-tier relationships spanning IT to CxO levels within client organizations
• Develop clear roadmaps and capabilities to enhance customer experience
• Achieve financial targets for assigned clients (Licenses, Renewals, Professional Services)

Key requirements

• 10+ years of client management with revenue-aligned strategies
• 5+ years as a Client Director or equivalent with multi-million-dollar sales experience and executive relationship management
• Proven sales experience in ITSM, HR, Security Operations, CS, or ITOM within software/IT sales
• History of exceeding sales targets
• Experience leading virtual or matrixed teams
• Understanding of broad IT and business needs for prospective clients
• Willingness to travel up to 50%

• Relationship-building at executive levels
• Strategic thinking and cross-functional collaboration
• Strong communication and stakeholder management
• AI integration into work processes and decision-making
• Experience with IT Service Management, HR, Security Operations, IT Operations Management domains
• Executive relationship management in enterprise software sales

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