Site Services Specialist – Mail and Print Room

Overview

In this role you operate on-site printing and post room services, maintain equipment, and support client operations to meet SLAs. You manage on-site telephony support, client fleet per contract, and post/courier tasks while upholding Ricoh’s service standards. You will collaborate with the service team to deliver reliable, sustainable solutions that support customers’ needs. This opportunity offers meaningful work within a global, values-driven company focused on growth and impact.

Pay / Benefits

• fair rewards
• flexible working
• wellbeing resources
• recognition programs (Imagine. Change. Awards)
• learning pathways and career opportunities
• volunteering and sustainability initiatives

Responsibilities

• Operate printing, wide format, and finishing equipment on site
• Provide telephony support to clients via incident management system
• Oversee on-site client fleet management per contractual requirements
• Process and prepare outgoing post, assist with postal inquiries and procedures
• Arrange courier requests and ensure incoming parcels are delivered by deadline
• Support all post room services including franking and scanning
• Ensure post is delivered on time according to site SLA
• Provide additional services per contract requirements
• Report non-compliance and equipment issues to protect company resources

Key requirements

• Advanced knowledge of standard Microsoft Office packages
• Good knowledge of printers, copiers, and scanners
• Proficient IT skills (Word, Excel and PowerPoint)
• Good knowledge of digital printing processes
• Good working knowledge of Fiery imposition applications

• Customer service orientation
• Clear communication
• Team collaboration
• Printers/copiers/scanners
• Digital printing processes
• Fiery imposition applications

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