Medical Communications Account Manager

Overview

In this role you will manage strategic client partnerships and lead multidisciplinary teams to deliver integrated medical communications for healthcare clients. You’ll translate challenges into actionable plans, coordinating medical, strategy, creative, and digital experts to drive measurable outcomes. You’ll nurture relationships, identify growth opportunities, and coach junior colleagues while continuously developing your own skills. This position offers a chance to shape impactful healthcare narratives at scale within Song Life’s collaborative ecosystem.

Pay / Benefits

• 25 days leave per year
• 3 volunteering days per year
• flexible work policies
• pension plan
• private healthcare
• mental wellbeing support

Responsibilities

• Build trusted client partnerships and act as an extension of the client team
• Orchestrate multidisciplinary teams across medical, strategy, creative, digital and engagement disciplines
• Lead delivery of complex programmes with focus on quality, efficiency and client experience
• Translate client challenges into actionable plans leveraging cross-team expertise
• Identify opportunities to deepen client relationships and grow accounts
• Champion collaboration across teams and foster an environment for high performance
• Utilise data, insights and audience understanding to shape programs with measurable impact
• Mentor more junior colleagues and invest in personal growth

Key requirements

• Healthcare agency experience with pharmaceutical codes and regulations
• Proven ability to build and nurture client relationships
• Experience managing complex projects with multiple stakeholders
• Track record of cross-functional collaboration to achieve outcomes
• Strong commercial awareness including budget management and forecasting
• Exceptional communication skills
• Strong problem-solving ability linking client objectives to solutions
• Ability to navigate ambiguity in fast-paced environments
• Genuine passion for healthcare and curiosity about science, technology, creativity and experience

• Curiosity and willingness to learn
• Energy and optimism
• Growth mindset
• Collaborative and cross-functional mindset
• Strong communication and stakeholder management

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