Salesforce Consumer Goods Delivery Lead

Overview

In this role you lead end-to-end Salesforce delivery for Consumer Goods clients, shaping multi-stream programs across functional, technical and integration workstreams. You will partner with client leadership and cross-functional teams to ensure timely, on-budget delivery that meets quality standards. You’ll apply deep industry knowledge to translate business needs into scalable Salesforce solutions and advocate innovation, including AI-enabled approaches. This position sits within Accenture Song’s Salesforce Group, offering a fast-paced, collaborative environment with global support and opportunities to scale impact.

Pay / Benefits

• competitive basic salary
• annual performance bonus
• equity opportunities
• health and wellbeing benefits
• 30 days annual leave + 3 volunteering days
• family-friendly policies and flexible work

Responsibilities

• Take end-to-end accountability for Salesforce program delivery for Consumer Goods clients
• Lead multi-stream delivery across functional, technical, and integration workstreams
• Establish delivery governance, including risk, issue, quality assurance, and reporting
• Ensure projects meet schedule, budget, and quality targets
• Translate business requirements into scalable Salesforce solutions with measurable outcomes
• Act as primary delivery interface with client stakeholders and manage expectations
• Lead delivery discussions in steering committees and executive forums
• Coordinate integration with enterprise systems (ERP, TPM, analytics)

Key requirements

• Proven experience delivering Salesforce programs in a Delivery Lead or Program Manager role
• Deep knowledge of Salesforce core platforms (Sales Cloud, Service Cloud, Experience Cloud) and Consumer Goods Cloud, with exposure to Marketing Cloud and Data Cloud
• AI and innovation mindset with engagement in Salesforce ecosystem
• Ability to manage complex stakeholder environments and build trusted relationships
• Strong understanding of Consumer Goods industry processes
• Experience in complex, integrated enterprise environments, consulting or system integration
• Experience with Agile methodology and related tools
• Ability to lead distributed teams in a global delivery model
• Knowledge of applying Salesforce innovations (including AgentForce) to boost team productivity
• Experience defining strategies for global Salesforce implementations and migrations

• strong communication
• stakeholder management
• leadership and mentoring
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud

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