Community Manager

Overview

In this role you will drive the bespoke community experience and engagement for Merchant Square, coordinating events, marketing, and placemaking to create a vibrant premium estate. You will collaborate with the client and Bewonder teams to align activities with the estate’s brand and strategy. Expect to manage events, content, and CSR initiatives while building strong relationships with occupiers, residents, and local partners. This is a hands-on, cross-functional role focused on delivering impact through community engagement and placemaking.

Responsibilities

• Act as lead contact for events, communications, and marketing across the estate
• Strategically plan the yearly programme of events to enhance the Merchant Square brand
• Establish regular meetings with occupiers and residents to foster relationships and communications
• Create and deliver a vibrant community/placemaking strategy connecting customers within the estate
• Implement placemaking projects to activate spaces
• Deliver on-site events as lead contact, managing external partners
• Engage with local charities and develop an annual CSR programme aligned with sustainability and social impact agenda
• Drive marketing activities across channels (website, social media, newsletter) to drive engagement
• Coordinate development on Merchant Square mobile application
• Produce engaging content using photography/videography resources for social media and websites
• Manage estate communications and signage with designers
• Maintain relationships with external creative/communication agencies
• Write content for awards submissions and other platform content
• Liaise with occupiers, residents, and traders regarding offers and campaign feedback
• Close collaboration with client and estate management teams to align activities
• Collate documentation for events (Event Management Plans, Risk Assessments, Licenses) and ensure compliance
• Manage events and marketing budget; explore external revenue through events
• Support occupier feedback programmes to inform strategy
• Maintain confidentiality of communications and documentation
• Support budget control and management for assigned budgets

Key requirements

• Marketing and events experience at Assistant or Executive level (agency or client side)
• Proven success delivering events and placemaking strategies at high-footfall destinations
• Content creation and CMS familiarity (WordPress or similar)
• Experience with Instagram and Facebook for business
• Proficiency with Mailchimp or similar email platforms
• Experience delivering onsite events and content for websites and social media

• Strong interpersonal, verbal, and written communication
• Excellent organization and multitasking
• Attention to detail and ownership mindset
• WordPress or similar CMS
• Instagram and Facebook for business
• Mailchimp or similar email marketing

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