HR Operations Manager – London – Hybrid – 90,000

Overview

As HR Operations Manager for Pay & Reward in a financial services environment, you will own the reward lifecycle and payroll processes, partnering with a third-party provider to ensure accuracy and efficiency. You will drive continuous improvement of pay and reward operations and maximise payroll system capabilities. You will balance strategic oversight with hands-on delivery, collaborating with Finance and HR to align data and governance. This role offers meaningful impact by shaping pay reviews, reward cycles and global mobility considerations in a regulated context.

Responsibilities

• Manage relationship with third-party payroll provider to ensure accurate, high-quality payroll service
• Own end-to-end reward lifecycle from salary changes and promotions to annual pay reviews
• Lead the annual pay review process, coordinating stakeholders and timelines
• Collaborate with Finance, HR and other stakeholders to align payroll, reward and people data
• Maximise Sage payroll system capabilities, drive automation, reporting, controls and efficiency
• Support global mobility processes and pay/reward considerations for internationally mobile employees
• Ensure governance, controls and compliance across payroll and reward processes
• Review and improve HR operations processes to streamline and automate activities
• Produce and analyse payroll, reward and people data to support decision-making
• Act as SME on pay, payroll and reward matters and advise stakeholders
• Support wider HR projects requiring operational, systems, payroll or reward input
• Operate at both strategic and hands-on levels, balancing detail with opportunity for improvement

Key requirements

• Strong experience in HR operations, payroll and reward
• Experience managing or overseeing a third-party payroll provider
• Knowledge of the annual pay review and reward cycle
• Experience with HR/payroll systems, with Sage knowledge being desirable
• Track record of improving processes, systems and operational efficiency
• Experience with global mobility or internationally mobile employees
• Strong analytical skills and attention to detail
• Confidence to engage with senior stakeholders in HR, Finance and the business
• Excellent organisational and project management skills with multiple deadlines
• Pragmatic, solutions-focused approach with ability to deliver

• stakeholder management
• analytical thinking
• detail orientation
• Sage payroll
• HR/payroll systems
• payroll data analytics

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