Senior Key Account Manager

Overview

As Senior Key Account Manager at DSV Road, you drive strategic management, retention and profitable growth for a portfolio of key customers. You act as the senior commercial contact, building credibility with stakeholders and coordinating across Operations, Pricing, Customer Service, Finance and Sales to deliver value. You own account plans, lead negotiations and ensure service excellence, aiming to scale partnerships and drive sustainable performance. This role offers impact across a global logistics network and opportunities to shape long-term customer solutions.

Pay / Benefits

• Enhanced Annual Leave Entitlement
• Salary Sacrifice Cycle Scheme
• Employee counselling for wellbeing
• Company Pension with Life Cover and Critical Illness
• growth opportunities in a global network

Responsibilities

• Own a portfolio of strategically important road customers
• Develop and implement account plans focused on retention, growth, profitability and service excellence
• Build relationships with operational and senior customer stakeholders
• Conduct regular reviews, governance meetings and business reviews
• Identify opportunities to increase revenue through additional services and trade lanes
• Present commercial proposals aligned to customer requirements
• Lead annual rate reviews, negotiations and contract renewals
• Monitor revenue, profitability and customer performance across the portfolio
• Drive continuous improvement to enhance service quality and customer experience
• Collaborate with operations and functions to deliver sustainable solutions
• Act as senior escalation point for major commercial or service issues
• Maintain accurate CRM records, forecasts and growth pipelines
• Monitor customer satisfaction and implement corrective actions
• Ensure contracts, SOPs and governance documentation remain accurate

Key requirements

• Significant experience in Key Account Management, Strategic Account Management or B2B commercial management
• Strong understanding of road freight, transport or logistics
• Experience managing large and complex customer relationships
• Proven commercial negotiation and contract management
• Understanding of revenue, margin, profitability and cost-to-serve
• Ability to analyse operational, commercial and financial data
• Excellent stakeholder management and relationship-building
• Strong communication and presentation skills
• Highly organised with multiple priorities
• Customer-focused with results orientation
• Strategic thinker with continuous improvement mindset
• Proactive, self-motivated and able to work independently

• relationship-building
• stakeholder-management
• communication
• data analysis of operational/commercial/financial data
• negotiation and contract management
• CRM accuracy and forecasting

…