Patient Services Team Leader — Drive Service Excellence

Homerton Healthcare NHS Foundation Trust is a high performing organisation serving Hackney, East London, the City and beyond. The Team Leader in the contact centre will ensure smooth operations, drive performance against KPIs and lead by example to deliver excellent patient care to our service users.

The role involves chairing team meetings, regular 1:1s and team briefs, planning staff hours, and monitoring sickness and leave.

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