Business Transformation Consultant (Outside ir35)

My client who are well known within the utilities industry are looking for a Business Transformation/Customer Journey Consultant to join their team on an initial 6 month contract role (outside ir35)

The ideal candidate would have experience in:

• Customer journey mapping
• Business process mapping
• Customer experience and service design
• Business transformation and operating model design
• Facilitating workshops with senior stakeholders
• Gap analysis and prioritisation
• Change management and implementation planning
• Experience working in the utility experience

This role will require you to be on site 2 days a week in their Surrey office

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