Housing Officer — Complex Caseload & Community Impact

Birmingham City Council is seeking a customer-focused Housing Officer to deliver responsive housing management for residents in Birmingham. You will manage a varied caseload, including tenancy issues, complaints, and breaches, using prevention, early intervention and enforcement to sustain tenancies and address anti-social behaviour.

Working with residents, colleagues and partner agencies, you’ll provide practical advice on tenancy options, welfare benefits and safeguarding, maintain accurate

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