An exciting opportunity has arisen for an experienced Finance Support Team Leader to join an innovative tech business delivering solutions to a growing client base.
Operating in a fast-paced, commercially focused environment, this is an opportunity for someone who enjoys leading people, improving processes and using data to drive operational performance.
We are looking for a proactive, analytical and ambitious individual who can take ownership of a busy operational function, develop a high-performing team and contribute to the continued evolution of the business.
Working closely with senior leadership and client-facing teams, you will be responsible for:
- Leading, coaching and developing an Finance operational support team, creating a culture of accountability, collaboration and high performance.
- Overseeing daily client operations, ensuring consistent service delivery and exceptional client experience.
- Monitoring KPIs, SLAs and operational performance, identifying areas for improvement.
- Analysing performance data to understand trends, identify missed opportunities and recommend practical solutions.
- Working collaboratively with Client Success Managers to resolve issues, improve processes and maximise client outcomes.
- Acting as the first point of escalation for complex operational and service-related matters.
- Identifying opportunities to streamline workflows, remove inefficiencies and improve operational effectiveness.
- Supporting the implementation of new processes, systems and continuous improvement initiatives.
- Managing team performance, development plans, training and onboarding.
- Maintaining clear operational procedures, reporting and governance standards.
Applicants will have:
- Proven experience managing a team ideally with a finance or technology environment.
- Experience working in a fast-paced, process-driven environment where service quality and operational performance are critical.
- Strong analytical skills, with the ability to interpret data, identify trends and translate findings into improvements.
- Experience managing KPIs, SLAs and operational reporting.
- Confidence managing complex issues, competing priorities and stakeholder expectations.
- A collaborative approach, working effectively across operations, technology and client-facing functions.
- A continuous improvement mindset, with the ability to challenge existing ways of working.
- Strong communication, organisational and problem-solving skills.
Katie Bard is acting as an agency and is an equal opportunities employer
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