The Pentagon Motor Group have an exciting new opportunity for an Aftersales Manager to join our team at our Deeside site. If you . . .Have a real passion for delivering the highest levels of customer serviceAre a team player who can motivate and lead a team to achieve amazing resultsEnjoy the buzz that comes with working in a busy, lively, active dealershipthen this may be the position for you!Have you heard about our benefits?
Benefits
- 31 days holiday per year (including Bank Holidays) that will increase with length of service.
- Recommend a Friend Scheme.
- Discounted days out with family and friends.
- Retail discounts saving £££’s on shopping and dining out.
- Fully funded, Nationally Recognised Qualifications.
- Manufacturer specific training.
- Salary Finance.
- 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
- Team member Pension Scheme contributions.
- Friends & family Customer Referral Payments
- Discounts on products and services that we provide for family and friends.
What will you be doing?
- Allocating Aftersales resources in a cost-effective manner whilst remaining within budgetary guidelines, applying a flexible approach to the use of manpower and physical resources across divisions.
- Assessing Parts stock levels to identify opportunities for optimisation.
- Achieving profit objectives that have been negotiated within a specific time frame.
- Identifying opportunities to strategically develop the business and implementing long term plans.
- Planning, initiating and promoting marketing events and promotions.
- Reviewing the monthly sales and profit performance in co-operation with other department managers.
- Building a strong rapport and relationships with external customers to secure long term profitable business.
- Providing positive customer experiences in all instances, leading by example to promote a customer focused team performance.
- Coaching and developing the job-related skills of team members to support improvements in their job performance.
- Planning and adjusting the workloads of department personnel to match their skills and abilities, considering the shifting priorities of the department.
- Communicating visions and goals to all team members.
Who are we looking for?
- Have previous Aftersales experience working within the Retail Motor Industry.
- Be familiar with automotive systems, warranties, services, repairs.
- React to sense of timescales and urgency.
- Be able to lead, coach and motivate their team.
- Have exceptional customer service skills as well as strong communication skills.
- Demonstrate the ability to work to a high level of accuracy and have excellent organisational skills.
- Have a real drive to succeed and a need to exceed targets!
The working hours for this role are Monday to Friday, 08:30am – 17:30pm.
Why Choose us?
At Pentagon, we believe that diversity and inclusion are fundamental to our success. We are committed to fostering a workplace where every individual is valued, respected, and empowered to contribute their unique perspectives and talents. Our values are chosen and driven by our colleagues, incorporating , trust , respect , integrity and communication , to create and maintain a positive , collaborative culture. Our vision, is that we believe that by embracing the perspectives and talents of every individual, we can drive meaningful change and create a more inclusive automotive industry for generations to come.
For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website! https://www.pentagon-group.co.uk/recruitment
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