ERP Software Implementation Manager

Implementation Manager

ERP Software Solutions Company

Hybrid in Birmingham one day a month with nationwide travel to customer sites 3 to 4 days a week, as required

Salary – £50K to £60K plus benefits including company car/allowance

Core Responsibilities

Delivery Ownership & Execution

• Own delivery from mobilisation to go‑live and early life support for assigned implementations.
• Maintain an up‑to‑date delivery plan, RAID (risks, assumptions, issues, dependencies) and stage gates, report progress and variances clearly.
• Hold internal and customer teams to agreed commitments and standards and resolve conflicts decisively.

Consultancy, Business Analysis & Process Design

• Lead discovery, business process mapping, and gap analysis within agreed scope.
• Translate findings into a clear, value‑led delivery backlog with explicit acceptance criteria.
• Advise customers on business change impacts, adoption readiness, and operating procedures.
• Own the delivery of consultancy within implementations ensuring consultancy scope is clear, appropriate and value adding.

Readiness & Design Governance

• Confirm entry and exit readiness for each delivery stage (people, process, data, environments, testing).
• Uphold approved solution architecture and product standards and raise deviations through defined governance.
• Escalate or pause work where readiness or quality thresholds are not met.

Risk, Issue and Dependency Management

• Proactively identify, quantify, and manage delivery risks and dependencies with mitigation and contingency plans.
• Drive early, evidence‑based escalations with clear options and recommendations.
• Actively protect delivery standards, quality, and customer trust.

Test, Data and Cutover Readiness

• Ensure test strategies (system, integration, UAT) are defined and executed; verify results against acceptance criteria.
• Oversee data migration approach, rehearsal(s) and reconciliation; confirm data quality gates.
• Lead cutover planning, rollback criteria and command‑centre execution for go‑live.

Handover to Support and Customer Success

• Prepare operational documentation, access controls, monitoring.
• Ensure known issues are documented and owned and customer expectations are reset appropriately.
• Ensure Delivery exits only when support‑ready criteria are met.
• Lead structured handover workshops and confirm support‑ready acceptance.
• Agree post‑go‑live success measures and checkpoints with Customer Success.

Commercial and Contractual Oversight

• Deliver to contracted scope, outcomes, timelines, and budgets.
• Enforce change control rigorously, surface and track out‑of‑scope requests transparently.
• Align delivery decisions to customer value and product roadmap where appropriate.

Product and Customisation Coordination

• Specify and prioritise approved configuration and customisations with Product.
• Validate delivered work against agreed design and acceptance criteria.
• Champion standard platform capabilities to minimise complexity and rework.

Essential Skills & Experience

• Proven experience delivering end‑to‑end ERP or complex business system implementations.
• Strong business analysis and consultancy capability (process mapping, gap analysis).
• Demonstrated risk, issue, and dependency management with timely escalation.
• Excellent stakeholder communication from operational teams to executive level.
• Confident use of delivery tooling (plans, RAID, backlogs, test evidence) and analytical reporting.
• High standard of written documentation, numeracy, and attention to detail.
• Willingness to travel to customer sites, out‑of‑hours support during cutover.

Desirable skills and experience

• ERP implementation experience within manufacturing, distribution or supply‑chain environments.
• Working knowledge of SQL/T‑SQL and/or data migration tooling.
• Formal delivery or analysis credentials (e.g., PRINCE2/Agile/Lean/Six Sigma) applied pragmatically.
• Experience coordinating custom development and integrations.

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