A little bit about Lindt We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY. We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.
How you could help us to Enchant the World with Chocolate
In this role, you will be a key member of this Account Business Unit. The successful candidate will take full responsibility for the Easter & All Year-Round Confectionary categories for this account, lead portfolio specific negotiations, support the SNAM on central negotiations and provide mentorship and guidance to the wider cross functional team. This role requires that customer needs, company sales objectives and profitability goals are achieved through building customer plans that enable a framework of growth over the next 1-3 years. Where you’ll be based Richmond, London (Hybrid Working: 60% office / 40% working from home)
Key Responsibilities
- Develop Key Accounts
- Develop credible and strong relationships across the customer base and with key internal influencers to agree and execute Joint Business Plans in line with agreed Account’s sales plans
- Develop deep understanding of Account and networks within the account to develop Lindt’s business
- Lead the development and execution of an Account Express strategy, as part of the total UK Wholesale and Convenience Strategy
- Drive effective Lindt customer relationships through high professionalism in account management at the appropriate levels
- Understand customer timelines and requirements and proactively and constructively work these back within the Lindt organisation
- Short to midterm focus on account development (1 -3 years)
- Deliver Sales Controllables
- Deliver in year plan & budget linked to the Company strategy
- Build and deliver robust Joint Business & Account Plans
- Implement AYR, seasonal plans and NPD – through correct distribution, merchandising, feature and logistical phasing
- Deliver growth and strategic plans by portfolio to deliver NTS requirements, RSV, Profit and market share objectives
- Optimise commercial spend investments and sustainable growth of Lindt NNP
- Develop interdependent & collaborative relationships with Lindt cross functional teams
- Deliver pace to the accounts development and meet agreed account requirements within agreed deadlines
- Plan and manage resources (BDT) to achieve Account’s sales budget
What experience you’ll bring
- Have proven sales experience within a major FMCG organisation
- Have a record of consistent success in the management and execution of portfolio specific plans
- Show capability to implement AYR and seasonal plans, both commercially and logistically
- Demonstrate strong leadership qualities – able to enlist, energise and develop others
- Have strong communication and networking skills
- Be performance driven, tenacious and goal orientated
- Be able to work cross functionally both internally and externally
- Excellence analytical skills with an ability to manage considerable budgets and investments
How you will be rewarded
Internal level 2 For the National Account Manager position, the salary range is £50,000 – £62,000.
- car allowance
- bonus
- pension
- life cover
- £100 a year Personal Development Allowance
- chocolate allowance
- chocolate give-aways
- chocolate discount
- birthday day off
- and so much more!
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
Living our values everyday
At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What you can expect from us
In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations, all while supporting your physical and mental wellbeing.
Looking to grow your career in a dynamic, international setting?
Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business.
Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.
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