ROC Clinic is a private healthcare organisation, with its main offices in Westhill – Aberdeen. In Westhill, the company provides rapid-access primary and secondary care, diagnostics, and treatment across specialties such as gynecology, cardiology, imaging, orthopedics, and urgent care.
Across UK, the organisation delivers dynamic occupational health services to companies of all sizes, from multinational corporations to local businesses, whilst London base is focused on primary care and corporate health.
Team members join a proactive environment focused on responsive service and continuous improvement.
Role Description
We are recruiting for Patient / Client Executives is on a part-time basis (30 hours a week) working on a Monday to Friday shift rota with am and pm shifts. The roles are based on-site role based in Westhill and are back office based duties.
You will be responsible for delivering a high-quality experience to individual patients and corporate clients. With AI integration within the day to day practice, we are looking for individuals with excellent customer service skills and problem solving abilities. The roles will be focused on maintaining the rapid access to human interaction for our patients and corporate clients.
Day-to-day responsibilities include managing client and patient inquiries, coordinating appointments and follow-up communications, managing patient record administrative tasks and supporting smooth access to clinical services.
The role involves maintaining accurate records, liaising with clinicians and other operational teams, and ensuring that the service standards set by ROC and agreed client requirements are met.
The Patient / Client Executive will also assist with account management activities for corporate clients, contribute to patient and client satisfaction initiatives, and identify opportunities to improve processes. This position requires a professional, empathetic approach and a strong focus on service excellence.
Qualifications
- Strong client-facing and customer service skills, with a focus on Customer Satisfaction and relationship building.
- Excellent Communication abilities, including clear verbal, written, and interpersonal communication with patients, clients, and clinical teams.
- Background or interest in Sales and Consulting, with the ability to identify client needs and present suitable healthcare or occupational health solutions.
- Good organizational and time management skills, with attention to detail in scheduling, documentation, and follow-up.
- Proficiency in CRMs (client relationship management systems), or willingness to learn new digital tools.
- Ability to work collaboratively in a clinical and corporate environment, demonstrating professionalism, discretion, and respect for confidentiality.
- Previous experience in healthcare, occupational health, or customer-focused roles is beneficial; relevant vocational training or education in business, healthcare administration, or a related field is an advantage.
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