IT Support Officer — Laptop Provisioning & 2nd‑Line Help

School of Coding & AI in Birmingham is seeking a practical IT Support Officer to own day-to-day hardware support, laptop provisioning, and asset management for staff and students. The role focuses on keeping devices secure, up to date, and reliably connected, while you respond to issues with calm, clear communication.

You will set up laptops, provide 1st/2nd line help, manage stock, assist onboarding/offboarding, and work with partners to resolve more complex problems.

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