Junior IT Support Engineer (1st/2nd Line) – Southampton, UK
Employment Type: Full-time | Permanent
Location: Southampton, United Kingdom
Work Model: Office-based / Client-site support, as required
Client: Pulse IT Recruitment Ltd
About Pulse IT Recruitment Ltd
Pulse IT Recruitment Ltd specialises in IT recruitment, helping businesses find skilled technology professionals for their technical and operational needs. The company focuses on integrity, transparency, proactive service, and building strong relationships with clients and candidates.
About the Role
We are recruiting a motivated Junior IT Support Engineer (1st/2nd Line) for a client in Southampton.
This opportunity is ideal for an IT professional with hands-on helpdesk or technical support experience who enjoys troubleshooting problems, supporting users, and working across different client environments.
You will provide first- and second-line technical support, resolve hardware and software issues, assist with Microsoft 365 administration, and help maintain reliable IT systems across client organisations.
Key Responsibilities
- Provide first- and second-line IT support through the helpdesk and at client sites when required.
- Diagnose and resolve hardware, software, and general IT issues.
- Support Microsoft 365 applications, Windows 11, iOS, and Android devices.
- Configure and troubleshoot routers, firewalls, switches, and wireless access points.
- Manage support tickets, prioritise incidents, and meet service-level agreements (SLAs).
- Escalate complex technical issues when necessary.
- Communicate technical solutions clearly to users and stakeholders.
- Assist with IT projects, system improvements, and client technology deployments.
- Maintain accurate technical documentation and support records.
Pulse IT Recruitment Ltd
- At least 1 year of IT support or helpdesk experience.
- Experience in a Managed Service Provider (MSP) environment is preferred.
- Practical knowledge of Microsoft 365 and Windows 11.
- Familiarity with iOS, Android, networking, routers, firewalls, and switches.
- Strong troubleshooting and problem-solving skills.
- Good communication skills and a customer-focused approach.
- Ability to manage multiple priorities in a fast-paced environment.
- Full UK driving licence and willingness to travel occasionally to client sites.
What We Offer
- Full-time employment opportunity.
- Ongoing technical training and certification support.
- Collaborative team environment.
- Opportunities to develop your technical skills and progress your IT career.
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