Monday – Friday 09.00 – 17:30 (Hybrid 3 days in, 2 days out)
Auxilion are a leading provider of IT outsourcing and IT managed service solutions.
The Service Desk Analyst will be responsible for level 1 tickets raised by our clients.
You will provide high-quality customer support services and technical assistance with a high level of accurate diagnosis and resolution.
You will have proven customer service and IT Support experience, Excellent phone manner, IT Service desk / helpdesk experience, Microsoft O365, Active Directory, Exchange.
This role is an excellent opportunity to develop and advance your skills.
Position Responsibilities:
- Be the point of contact for technical queries from our clients.
- Meet or exceed the SLA’s provided by the customer.
- Ensure a high level of service and customer satisfaction.
- Level 1 diagnostics and resolution on desktop/laptop software and hardware in Win 10,11 environments.
- Supports standard desktop applications and operations.
- Invoke escalation procedure in a prompt and timely manner to other levels of support.
- Log calls accurately update and close tickets in service desk application.
- Document technical fixes and procedures.
- Level 1 technical services experience.
- Core Infrastructure – AD, Exchange, O365
- Microsoft Office suite
- Good understanding of Windows systems fundamentals and system management tasks
- Excellent communication skills (Communication to customers verbal and written is mandatory)
- Strong understanding of network concepts, TCP/IP stack and common Internet protocols
- Excellent attention to detail
- Experience working in a helpdesk environment
Business Competencies:
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work collaboratively in a team environment.
Our Company, Auxilion – About Us
Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
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