Regulatory Complaint Specialist – Customer Escalations

NEXT plc in Leicester is seeking a Regulated Complaint Handler for the Customer Escalations Team. You will investigate, resolve and respond to complex complaints with care, ensuring compliance with FCA regulations and internal standards. You’ll influence processes while delivering respectful, precise outcomes for customers.

You’ll join a small, dedicated team, with in-house training and opportunities to advance within a dynamic department, contributing to improved service for all customers.

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