As a
Supporter Stewardship Officer,
you’ll be the first point of contact for supporters, helping them feel valued, informed and inspired throughout their fundraising journey. This is an exciting opportunity to use your customer service expertise, communication skills and attention to detail to create meaningful experiences that encourage long-term support.As a
Supporter Stewardship Officer,
you’ll work closely with supporters, colleagues and fundraising teams to maximise engagement, provide excellent service and help generate vital income which supports care services, research and campaigning for people living with and affected by Motor Neurone Disease (MN). If you’re organised, people-focused and enjoy working in a collaborative environment, we’d love to hear from you.Joining us as a Supporter Stewardship Officer means helping supporters make a real difference while ensuring every interaction reflects the care and commitment of the MND Association.Main ResponsibilitiesDeliver an excellent supporter experience across phone and emailBuild and maintain positive relationships with new and existing supportersEncourage repeat support by promoting appropriate fundraising activities and opportunitiesProvide guidance and information to supporters, ensuring enquiries are resolved effectivelySignpost supporters to the most relevant teams within the MND AssociationSupport stewardship journeys for supporters raising up to £500Work collaboratively with colleagues to provide a joined-up supporter experienceAccurately record supporter information and interactions on the CRM databaseSupport income processing activities during busy periods, including major appealsEnsure compliance with data protection, regulatory requirements and internal policiesAbout YouExperience delivering excellent customer service or supporter careStrong verbal and written communication skills with a confident telephone mannerAbility to manage sensitive or challenging conversationsGood IT skills, including Microsoft Office and database systemsStrong organisational skills with excellent attention to detailAbility to prioritise workload and manage multiple tasks effectivelyA collaborative approach and the ability to build positive working relationshipsHybrid working Expectations:
2 days per week Northampton office attendance. During initial 8 week training period, office attendance requirement is 3 days per week.Further information about working for the MND Association and full job description is available in the attached Candidate Pack.We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role’s requirements.What We Offer28 days holiday, increasing to 33 days after 5 years, plus Bank HolidaysAccess to UK Healthcare, including dental, eyecare, health screenings, and therapies24/7 GP access via phone and videoLife assurance and confidential counselling helplinesSalary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)Access to
Benefit Hub
for discounts on everyday shoppingEnhanced pension schemeOpportunities for training and personal developmentHybrid workingAbout UsMotor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND.?We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
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