Major Incident Manager – 24×7 IT Operations Lead

Bell Integration is seeking a customer-focused Major Incident Manager to lead the full incident lifecycle in a 24×7 environment. The role requires coordinating across technical teams, vendors and senior stakeholders, with a strong emphasis on clear communication, incident documentation and continuous improvement.

Ideal candidates will have ITIL knowledge, a track record in high-pressure bridge calls, and the ability to operate autonomously while delivering reliable, timely updates to customers

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