Customer Transformation & Delivery Lead

British Airways plc in London is seeking a Customer Delivery Lead on a fixed-term 12-month contract. You will join the Customer Transformation team to turn our customer vision into actionable initiatives, shaping priorities to deliver a better customer experience across BA and partner activities.

You will unite cross-functional teams, influence senior stakeholders, and lead a cohesive customer roadmap from strategy through delivery, balancing risks and opportunities to drive meaningful outcomes.

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