Business Analyst

Business Analyst (Operational Resilience / DORA / ITSM) – Contract

• Contract: Initial 6 months, likely extension to 1-2 years
• Location: Aldgate, London – hybrid, minimum 2 days per week onsite
• Start: ASAP

Overview:

We’re looking for a hands-on Business Analyst to join a transformation programme for a major insurance client. The programme covers Operational Resilience, DORA readiness and IT Service Management maturity. You’ll come in at the start-up phase, leading discovery, stakeholder engagement, and service and process mapping across business and IT teams.

The Role:

• Run structured discovery through interviews, workshops and document reviews
• Capture current-state processes, service models and operational dependencies
• Define and document IT services in line with ITIL v4, supporting service catalogue and service ownership models
• Map services to underpinning applications, infrastructure and suppliers to support future CMDB alignment
• Support identification and mapping of Important Business Services and Important Business Processes, plus impact tolerance analysis
• Document end-to-end service delivery models, including third parties and critical dependencies
• Produce audit-ready documentation: process maps, service models, requirements, RACI and dependency mapping
• Engage stakeholders across underwriting, claims, finance, operations and technology
• Proven BA experience delivering change in Financial Services (insurance strongly preferred)
• Experience on regulatory or risk-related programmes, ideally Operational Resilience or DORA
• Strong process mapping, service modelling and requirements skills
• Confident workshop facilitator, comfortable with both business and technology audiences
• Comfortable working in a programme start-up environment with evolving structure
• ITIL v4 and service management operating models
• Third-party dependency and outsourced service mapping

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