Insight Lead

Overview

In this role you will lead THG’s Group Insight function, shaping the consumer and market understanding across Beauty and Nutrition. You will own the insight agenda, drive primary and secondary research, and translate findings into actionable guidance for senior leaders. You’ll build and mentor a small insights team and ensure insights influence business strategy and commercial decisions. This is a chance to shape how THG understands its customers and markets at group level, with impact across divisions.

Pay / Benefits

• 25 days annual leave + bank holidays
• Enhanced maternity/paternity pay
• On-site gym
• Employee Assistance Programme (EAP)
• Staff discount up to 50% on THG brands
• Know someone who would be perfect for THG? referral bonus

Responsibilities

• Define and evolve the group insight agenda across Beauty and Nutrition
• Manage a programme of primary and secondary research
• Deliver regular outputs: consumer panels, brand tracking, NPS, market sizing, competitive intelligence
• Translate insights into actionable direction for senior stakeholders and strategy
• Lead and develop the Group Insight team (Insight Manager and Graduate Insight Analyst)
• Engage with senior stakeholders to communicate consumer and market dynamics
• Collaborate with analytics leads to connect insights with commercial data
• Oversee research commissioning and management with agencies as needed
• Sustain and evolve brand tracking, NPS, and customer panels
• Synthesize secondary research from reports and industry data

Key requirements

• Experience (5+ years) in consumer insight, market research, or brand analytics
• Experience leading an insight function or team
• Proven ability to deliver strategic insight to senior stakeholders
• Experience with primary research (qualitative and quantitative)
• Strong commercial acumen and ability to link insight to business strategy

• Stakeholder management
• Influence and credibility with senior leadership
• Team leadership and coaching
• Qualitative and quantitative research methodologies
• Brand tracking and NPS programme management
• Market sizing and competitive intelligence

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