Servicenow Administrator

Overview

In this role you will manage, optimise and sustain ServiceNow AI Platforms across multiple environments, balancing day-to-day operations with long-term platform health. You will collaborate with architects and tech leads to enforce standards, implement scalable, out-of-the-box solutions, and drive continuous improvement. The position supports ITOM, ITSM, CSM and related modules, with emphasis on performance, security and data integrity. This is a hands-on, autonomous role at a growing IT services company that values agility and practical, sustainable delivery.

Pay / Benefits

• 25 days’ holiday
• Private Medical Health care via Vitality
• Pension contribution
• Life Assurance
• Professional certifications supported
• retail discounts

Responsibilities

• Administer and oversee ServiceNow instances across Dev, Test and Prod
• Establish configuration standards, guardrails and best practices
• Manage upgrades, patches and version updates with minimal disruption
• Monitor platform performance, health, security and user access controls
• Configure core capabilities (AI, ITSM, CSM, Now Assist, EC/Portals, workflows, catalog, ITOM, PA)
• Develop reusable, scalable components using out-of-the-box functionality
• Minimize customization and avoid technical debt
• Optimize system performance and user experience
• Develop and maintain integrations (REST/SOAP APIs, external systems)
• Manage CMDB and data structures for integrity and accuracy
• Oversee data imports, exports and synchronization processes
• Support API connections and middleware configurations
• Collaborate with architects and technical leads on design standards
• Provide expert guidance to users and support teams
• Troubleshoot and resolve platform issues
• Contribute to documentation, runbooks and knowledge sharing
• Proactively identify opportunities to improve platform efficiency and sustainability
• Stay current with ServiceNow updates, emerging capabilities and certifications

Key requirements

• 2+ years hands-on ServiceNow administration experience
• Experience across multiple modules
• Advanced configuration capability (workflows, Business Rules, Flow Designer)
• Experience with integrations and working with APIs
• Solid understanding of CMDB and CSDM
• Proven ability to operate independently in a senior capacity
• ServiceNow Certified System Administrator – mandatory
• ServiceNow Advanced Administrator – desirable
• ServiceNow Data Foundations Certification – desirable
• ITIL 4 / 5 foundation – desirable

• Delivery-focused
• Pragmatic
• Independent in a small team
• ServiceNow administration
• Workflows and Flow Designer
• Business Rules

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