Global HR Services Manager

Overview

As Global HR Services Manager, you will oversee the day-to-day delivery of high-quality HR services across multiple locations, ensuring consistent policies, controls, and service levels. You’ll lead a global team, drive improvements through data, QA, and technology, and shape practical HR solutions. The role sits within Global HR Services, supporting a colleague-focused experience aligned with Aberdeen’s blended working model. You’ll partner with stakeholders to enable better client outcomes and invest in future-ready HR operations.

Pay / Benefits

• 40 days annual leave
• 16% employer pension contribution
• discretionary performance-based bonus
• private healthcare
• gym discounts
• season ticket loans

Responsibilities

• Lead, coach and develop Global HR Services Advisers to build capability and accountability
• Plan team capacity and cross-skilling across processes and regions for resilient service
• Oversee SLA/KPI performance and use MI to identify trends, risks and improvements
• Own quality assurance by translating errors into targeted coaching and improvements
• Ensure adherence to HR policies, controls, risk, compliance and data protection while handling complex queries
• Champion HR technology, AI and digital tools to automate and improve quality and efficiency

Key requirements

• Experience leading HR operations or shared services teams across locations or virtually
• Strong people leadership and coaching with track record of developing capability and accountability
• Experience with quality assurance approaches and using findings to improve service delivery
• Sound operational judgement to prioritise activity, manage escalations, and make day-to-day decisions
• Analytical, service-focused, with experience using KPIs, SLAs, and root-cause analysis to drive improvements
• Strong stakeholder communication and collaboration skills, comfortable using AI and digital HR tools
• Experience with a cloud HR platform such as Workday

• stakeholder communication
• collaboration
• analytical mindset
• Workday
• AI and HR technology
• data-driven decision making

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