Site Reliability Engineer

Overview

As a Site Reliability Engineer, you will drive reliability and performance across Ricoh’s hybrid cloud and on-prem environments. You’ll shape SRE practices, oversee incident management, and embed automation while maintaining top security and ISO 27001 compliance. This hands-on role interfaces with engineering, architecture, security, and operations to reduce toil and improve observability. You’ll work on scalable infrastructure, automation, and meaningful improvements that support Ricoh’s transformation and mission to help people work better.

Pay / Benefits

• flexible working
• learning pathways and mentoring
• volunteering and sustainability initiatives
• recognition programs (Imagine. Change. Awards)
• wellbeing resources
• fair rewards

Responsibilities

• Deliver SLIs/SLOs and manage core service error budgets
• Set standards for availability, latency, performance, capacity, and scalability
• Lead and contribute to root-cause analysis and major incident reviews
• Foster a blameless post-mortem culture with actionable follow-ups
• Define and implement SRE practices, tooling, and engineering standards
• Drive infrastructure-as-code and automation across Azure and on-prem
• Improve image bakery pipelines for secure, repeatable server builds
• Embed observability using metrics, logs, traces, and effective alerting
• Ensure alignment with ISO 27001 and internal security frameworks
• Manage automated patching, vulnerability remediation and configuration compliance
• Build dashboards and KPIs for reliability, MTTR, change failure rate, capacity and trends
• Reduce operational toil through automation and improved tooling
• Support the SRE roadmap aligned to Ricoh’s transformation strategy

Key requirements

• Proven experience in Site Reliability Engineering or Production Engineering in medium to large-scale environments
• Strong knowledge of Azure and on-prem infrastructure (IaaS, PaaS, networking, identity, storage)
• Hands-on experience with infrastructure-as-code (Terraform, ARM/Bicep)
• Configuration management (Ansible, PowerShell DSC)
• CI/CD tooling (Azure DevOps, GitHub Actions)
• Experience with monitoring and observability stacks
• OS fundamentals (Windows/Linux), security, networking
• Background in scripting or software development (PowerShell, Python, Go)
• Experience with containers and orchestration (Docker, Kubernetes, AKS)
• Familiarity with ITSM platforms such as ServiceNow
• Experience operating in ISO 27001 or similar regulated environments

• Influence without direct authority
• Strong communication, especially translating complex tech to non-technical audiences
• Calm and effective under pressure during major incidents
• Azure and on-prem infrastructure (IaaS, PaaS)
• Infrastructure-as-code (Terraform, ARM/Bicep)
• Configuration management (Ansible, PowerShell DSC)

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