Central Operations Manager

Overview

In this role you will drive operational excellence and sustainable performance across CEVA’s national portfolio. You lead multi-site logistics operations, shaping standards and embedding best practices while partnering with senior stakeholders and project teams. You will oversee transitions from new business implementations and acquisitions into BAU, safeguarding service, cost, quality and customer outcomes. Your work enables scalable, high-quality performance across the network with a focus on continuous improvement and transformation.

Pay / Benefits

• competitive annual leave entitlement
• holiday buy scheme
• pension
• life assurance
• employee benefits platform with discounts on gym memberships and vouchers

Responsibilities

• Lead operational performance to meet service, financial, KPI, customer and colleague objectives
• Identify risks and performance gaps, steering recovery and improvement plans to protect contract profitability
• Establish and improve national operating standards and promote process compliance and effective system use
• Identify and mitigate risks related to service, cost, health and safety, quality, compliance and customer commitments
• Lead transformation and continuous improvement efforts, enabling adoption of new systems, tools and ways of working
• Collaborate with senior stakeholders, site leaders and project teams to ensure smooth transitions into business as usual

Key requirements

• Extensive experience in multi-site logistics operations, ideally in a 3PL environment
• Strong understanding of warehouse operations, operational flow and end-to-end supply chains
• Proven track record in new business implementations and challenging contracts
• Experience delivering operational strategies and leading transformational and cultural change
• Ability to manage health and safety across complex operational environments
• Strong analytical and decision-making skills with data-driven improvement mindset
• Comfort with leading governance and embedding scalable best practices

• Leadership and influence
• Stakeholder management
• Strategic thinking
• Performance data analysis
• Risk management
• System utilisation and optimisation

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