IT Specialist

Overview

In this IT Specialist role you deliver end-to-end IT infrastructure services within a global, compliant framework. You serve as the primary touchpoint for infrastructure requirements, coordinating with business teams and external vendors to provide reliable IT services. You’ll support meetings and events tech, manage telecom assets, and drive quality governance and automation initiatives. This position offers meaningful impact by enabling productive digital work experiences across the organization.

Responsibilities

• Manage external IT support vendors to meet SLAs
• Coordinate IT support requirements with vendor teams and oversee day-to-day infrastructure activities
• Provide support for meeting room technology and high-profile digital/virtual events
• Collaborate with global service managers to enhance supplier service levels
• Build strong relationships with business partners, IT groups, and vendors
• Coordinate service and project delivery with onsite business IT leads
• Explore innovative technologies to simplify and automate processes
• Deliver IT consultancy and operational support
• Troubleshoot complex issues and manage service failures
• Support budget planning activities
• Facilitate education for business users to enhance productivity through technology
• Plan, implement, and support telecommunication equipment and platforms
• Manage site telecom hub and infrastructure assets
• Assist with procurement tasks, including installation of new IT equipment
• Perform routine system operations and access security reviews
• Support audits and maintain quality and compliance standards
• Identify and oversee solutions for IT quality governance improvements
• Monitor IT quality levels and initiate corrective actions as needed

Key requirements

• Background in Computer Science, Engineering, Information Technology, or equivalent experience
• Strong customer service skills and familiarity with infrastructure technologies (desktop, mobility, network, conference room tech)
• Proficiency in Microsoft Office 365 suite (Outlook, Teams)
• Experience with automation tools such as Power Apps; familiarity with Power BI is advantageous
• Exposure to AI productivity tools like Microsoft Copilot and basic knowledge of generative AI
• Knowledge of IT service support frameworks (ITIL) and quality/compliance practices
• Excellent communication, teamwork, and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple priority projects and coordinate work effectively
• Some UK travel may be required

• customer service orientation
• communication
• teamwork
• Microsoft Office 365 (Outlook, Teams)
• Power Apps
• Power BI (advantage)

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