Clinical Systems Manager

Overview

In this role you lead the strategic management and development of the practice’s clinical systems, ensuring safe, efficient patient care aligned with NHS requirements. You will work with partners and the wider team to maximise system functionality, improve data quality, and drive digital innovation. The role includes governance, reporting, and support for performance targets, with involvement in procurement, stock management and data quality oversight. You will shape digital transformation and clinical data practices to support continuous service improvement. This is a pivotal position for someone who wants to impact patient care through robust systems and governance.

Responsibilities

• Lead on management and optimisation of the practice clinical system
• Maintain system configuration, templates, workflows and protocols
• Ensure accuracy and quality of patient records
• Develop searches, audits and reporting tools for clinical and operational objectives
• Monitor system performance and implement updates/new functionality
• Support digital transformation projects and new technology implementations
• Lead information governance and compliance activities
• Produce regular and ad-hoc performance reports and dashboards
• Monitor targets (QOF, Enhanced Services) and support population health initiatives
• Provide staff training and first-line system support
• Oversee accounts, finance, procurement, stock control and supplier management
• Produce expenditure and procurement reports; support business continuity planning
• Supervise clinical coding where applicable and coordinate data quality activities

Key requirements

• Significant experience in General Practice / primary care healthcare
• Advanced experience with GP clinical systems such as SystmOne
• Experience managing clinical data, reporting and quality improvement
• Experience delivering staff training and support
• Experience of information governance and data protection requirements
• Experience developing clinical searches, templates and reporting tools
• Understanding of NHS Primary Care contracts, performance indicators, GDPR and data protection
• Knowledge of QOF and Enhanced Services
• Strong leadership, analytical and communication skills
• Ability to manage multiple priorities and deadlines
• Advanced Microsoft Office and reporting skills
• Ability to work independently and use initiative

• leadership
• strong communication
• analytical thinking
• SystmOne
• clinical data management
• reporting and dashboards

…