Secure Support Engineer

Overview

In this role you will support UK users outside London, delivering secure, reliable IT services. You will join a wider team focused on maintaining a strong security stance while enabling day-to-day operations. You’ll help resolve technical requests, contribute to projects, and document outcomes to inform stakeholders. The role blends customer service with hands-on automation and secure IT support, offering exposure to Azure and Windows environments. This is a chance to impact critical systems across multiple offices while growing your technical and security skills.

Pay / Benefits

• Private healthcare
• 25 days annual leave (plus Christmas Eve half-day)
• Generous pension scheme
• Community and charity initiatives
• Annual performance-based bonus
• Tax efficient benefits (cycle to work, give as you earn)

Responsibilities

• Serve as first point of contact for users in a secure environment and triage/escalate requests as needed
• Provide technical input to team projects and contribute to improvements
• Create clear, concise reports on environment usage and status
• Adhere to strict data management processes
• Support business-critical IT systems
• Be available on-site five days per week with some travel to other offices

Key requirements

• Experience in a customer-facing IT support role with ticket handling
• Knowledge of Windows OS, Azure, Office 365, and Intune
• Preferably experience managing Azure platforms, especially Azure Virtual Desktops
• Attention to detail with ability to produce clear documentation
• Strong communication across all levels and for teamwork
• UK single-nationality with five years of UK residency for security clearance

• Customer-focused communication
• Team collaboration
• Attention to detail
• Windows Operating systems
• Azure
• Office 365

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