General Manager

Overview

In this role you will lead The Hoxton, Holborn’s hotel operations, delivering the unique Hox Experience. You will oversee Restaurant & Bars and Rooms, ensure brand standards in the local market, and drive guest satisfaction and commercial success. You’ll develop people, collaborate with central teams and owners, and shape the guest journey in a fast-growing international group. This is an opportunity to lead with creativity, impact, and a strong team-focused culture.

Pay / Benefits

• competitive package with discretionary incentive
• 25 days holiday (plus bank holidays)
• pension
• private medical and life insurance
• staff meals on shift
• free night at The Hoxton and meal for two on start

Responsibilities

• Lead the hotel management team to successful operation of The Hoxton, Holborn
• Own the commercial success of the property
• Ground the brand in the local market and neighbourhood, ensuring brand standards are brought to life
• Create an outstanding guest experience that exceeds expectations and strengthens brand reputation
• Develop and support the team, fostering growth and engagement
• Manage relationships with central teams and owners
• Handle additional responsibilities as required

Key requirements

• Experienced, commercially savvy operator with prior similar-role experience
• Passion for hospitality and guest-centred approach
• Hands-on, willing to work shifts alongside the team
• Comfortable with both strategic thinking and day-to-day detail
• Natural leader, able to lead by example and develop others
• Collaborative, ego-free attitude; adaptable and willing to try new approaches

• leadership
• team development
• guest-centric mindset
• commercial acumen
• operations management
• hotel/restaurant experience

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