Internal Communications Manager

Overview

In this role, you will lead Yorkshire Water’s internal communications to support transformation and performance. You will act as a strategic adviser to senior leaders, translating strategy into clear, engaging communications across the organisation. You will modernise channels, governance and data-driven practices to strengthen leadership visibility and employee engagement. This is a chance to shape how colleagues connect their work to customers, communities and the environment, using innovation and AI to drive measurable impact. A hybrid Leeds-based opportunity offers high visibility within a purpose-driven utility.

Pay / Benefits

• competitive salary 70,000–85,000
• company car lease/EV option
• annual incentive bonus up to 20%
• private health care
• pension scheme up to 12% company contribution
• 25 days annual leave + bank holidays + wellness days

Responsibilities

• Define and lead the internal communications strategy to support performance, transformation and people strategy.
• Advise Executive and senior leaders to influence decision-making and strengthen leadership visibility.
• Translate purpose and transformation agenda into clear communications for colleagues.
• Shape approach to major transformation and culture change with meaningful participation and leadership communication.
• Incorporate workforce insights to influence priorities, planning and transformation.
• Modernise the function with improved channels, governance, technology, data and agile ways of working.
• Lead and develop the internal communications team and build capability across the organisation.
• Ensure effective communication during incidents and organisational change to maintain resilience.
• Establish metrics to evaluate impact and drive continuous improvement.

Key requirements

• Significant experience leading and transforming internal communications in large, complex organisations.
• Proven track record of modernising internal communications and showing impact on performance and change.
• Experience advising senior leaders, influencing decision-making in fast-paced environments.
• Deep understanding of change, leadership communication, engagement and employee experience.
• Experience using audience insight and data to shape communications and measure impact.
• Ability to lead and develop high-performing teams and collaborate across levels.
• Interest in innovation, including AI, automation and emerging technologies.

• stakeholder engagement
• influencing and challenge
• communication leadership
• audience insight and data-driven communication
• digital channels governance and measurement
• automation and AI in communications

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