Head of Operations: Scale Travel Reservations (Hybrid)

Macs Adventure in Glasgow is seeking a Head of Operations to lead our reservations team and transform how we scale a high-volume, customer-facing operation. You’ll manage 30+ specialists, drive efficiency, and shape the future delivery by partnering with Product, Customer Service and Supplier Partnerships, while embracing technology and AI to improve booking fulfilment.

The role is hybrid, with three days in the Glasgow office, focusing on building strong leaders, performance metrics and

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