Operations data analyst in healthcare

Описание:

Founded in 2013 by D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. The Ops Data Analyst role delivers accurate, timely and reliable insight across operational domains, including Clinical Operations, Medical, Customer Support and Physical Operations.

Задачи:

• Provide analytical support across core operational workflows, with a focus on physical operations: Dispatch performance, SLA adherence, and fulfilment efficiency, Stock & workforce management staff level reporting, Operational drivers impacting service levels, Consultation volumes and approval or rejection rates, Customer support performance metrics and workflow trends Build and maintain dashboards that provide clear, structured visibility of operational performance.
• Identify trends and drivers within operational datasets and communicate findings clearly to stakeholders.
• Translate stakeholder questions into structured analytical approaches.
• Deliver medium-complexity analyses end-to-end.
• Support deeper or higher-risk investigations in collaboration with Senior Analysts.
• Analyse SLA adherence and operational performance metrics.
• Ensure outputs are commercially and operationally relevant.
• Own QA of analytical outputs.
• Contribute towards clear documentation and data governance topics.
• Understand data lineage across operational systems.
• Identify and flag upstream data or tracking issues.
• Follow established QA and governance standards.

Требования:

• 2-4 years’ experience in analytics or business intelligence
• Experience analysing operational performance data
• Understanding of metrics such as dispatch rate, SLAs, workflow volumes, and conversion funnels
• Experience working with multiple data sources
• Experience in fast paced network environments
• Able to write basic SQL & understands SQL fundamentals to be able to validate independently
• Cleans and transforms data from multiple sources
• Builds complex reporting and dashboards
• Experience with spreadsheeting tools
• Use & experience of using WHS/WMS software e.g. blue yonder etc.
• Experience with BI and visualisation tools
• Ability to translate business questions into structured analytical approaches
• Identifies trends and key drivers within datasets
• Presents clear and concise insights
• Project & stakeholder management handling and documenting multiple tasks
• Будет плюсом: Experience with Enterprise Resource Planning (ERP) systems (Sage advantageous)
• Jira & Sprint experience advantageous

Условия:

• 25 Days Holiday (+ public holidays)
• Private healthcare, including dental and vision cover
• Employee Pension with Smart Pension and enhanced parental leave
• Cycle-to-work and Electric Car schemes
• Free monthly products from Dermatica and MedExpress, plus family discounts
• Home office allowance
• Wellbeing perks: Headspace subscription, gym discounts, L& D budget, and free Audible subscription

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