Mandarin Speaking Aftersales Commercial Specialist

Job Title: Mandarin Speaking Aftersales Commercial Specialist

Job Type: Full-time, Permanent

Salary: up to ￡50k

About the Role

A rapidly growing international automotive business is seeking a Mandarin Speaking Aftersales Commercial Specialist to support the continued development of its aftersales and spare parts operations within the UK market.

This role will focus on spare parts pricing, commercial performance management, business planning, and product development. The successful candidate will play a key role in driving profitability, supporting commercial decision-making, and enhancing aftermarket business performance.

Key Responsibilities

Spare Parts Pricing & Profitability

• Develop and manage spare parts pricing strategies.
• Analyse costs, logistics expenses, competitor pricing, and market trends to optimise profitability whilst maintaining competitiveness.
• Conduct regular pricing reviews and support pricing governance activities.
• Resolve pricing-related issues and support consistent commercial practices across the business.

Business Performance & Target Management

• Establish sales, revenue, and profitability targets for spare parts and related product categories.
• Monitor business performance and identify opportunities for continuous improvement.
• Produce commercial reports, KPI dashboards, and performance analysis.
• Support business planning through data-driven decision making.

Product Development & Commercial Operations

• Research market opportunities and customer requirements to identify new product opportunities.
• Coordinate with internal stakeholders and suppliers throughout the product introduction process.
• Support commercial initiatives and promotional activities to drive revenue growth.
• Monitor product performance and recommend portfolio optimisation strategies.

Commercial Analysis & Cross-Functional Support

• Prepare regular business reviews and commercial reports.
• Monitor market developments, competitor activities, and industry trends.
• Collaborate closely with aftersales, marketing, supply chain, finance, and other business functions to support growth objectives.

Requirements

• Bachelor’s degree in Business, Marketing, Automotive, Supply Chain, or a related discipline.
• Minimum 2 years’ experience in one or more of the following areas:

Spare Parts Pricing

Parts Commercial Management

Product / Accessories Management

Aftermarket Operations

• Previous experience within the automotive industry is highly desirable.
• Strong analytical and commercial acumen.
• Advanced Excel and PowerPoint skills.
• Experience working within the UK automotive market is preferred.
• Excellent communication and stakeholder management skills.
• Self-motivated, detail-oriented, and capable of managing multiple priorities.
• Fluent Mandarin and English, both written and spoken, is essential.
• Experience working within an international or multicultural environment would be advantageous.

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