Company: WTW
Location: Ipswich
Job Description:
WTW is looking for a Service Centre Team Leader to join a growing customer service operation. You will lead a team, drive quality, report on performance, coach staff and manage escalations while supporting key projects.
You will use omnichannel platforms, monitor SLA targets and deliver initiatives that improve efficiency and member experience. Hybrid working is available, with strong career development and a supportive team culture.
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Posted: October 24th, 2026