Senior Customer Operations Manager | Flexible Working

Herbert Parkinson, part of the John Lewis Partnership, seeks an experienced operations leader to own the end-to-end customer journey across a multi-channel portfolio. You will optimise workflows, leverage data, and lead high-performing support teams to build scalable operations and deliver an exceptional customer experience.

Based at our Darwen office, the role focuses on aligning customer operations with business objectives, tracking meaningful KPIs, and driving continuous improvements while

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