More details
Location: Care Fertility London (Park Lorne, 111 Park Road, London, NW8 7JL)
Contract Type: Permanent
Salary: £32,870 – £34,040 per annum
Hours: Full-time, 37.5 hours per week, including participation in a Saturday rota
Support Patients. Deliver Exceptional Care. Change Lives.
At Care Fertility, we’re passionate about helping people achieve their dream of building a family. As a Healthcare Assistant (HCA), you’ll play a vital role in supporting our patients throughout their fertility journey, working alongside our experienced nursing, medical and multidisciplinary teams to deliver outstanding patient care.
This is a rewarding opportunity for a compassionate and patient-focused individual who enjoys working in a clinical environment and is committed to delivering the highest standards of care and support.
About The Role
As a Healthcare Assistant, you’ll support the delivery of safe, effective and compassionate fertility care, helping to ensure every patient receives a positive experience from consultation through to treatment.
Working closely with Registered Nurses, Midwives and Clinicians, you’ll contribute to the smooth day-to-day running of the clinic while providing practical and emotional support to patients during what can be a significant and often sensitive time in their lives.
Key Responsibilities
Patient Information & Support
- Provide clear, supportive information to patients regarding their treatment plans.
- Manage patient enquiries face-to-face, over the phone and electronically.
- Deliver a welcoming, compassionate and inclusive patient experience.
- Offer empathy and emotional support throughout the patient journey.
- Signpost patients to counselling and support services where appropriate.
- Act as a positive ambassador for Care Fertility and our values.
Clinical Duties
- Support consultations and outpatient appointments.
- Record patient observations including height, weight and blood pressure.
- Undertake phlebotomy following training and competency sign-off.
- Assist with day-case procedures and patient recovery.
- Prepare and maintain clinical areas and equipment.
- Support procedural and treatment clinics as directed by the nursing team.
- Participate in scanning and procedural support duties following appropriate training and competency assessment.
Systems & Administration
- Accurately enter and retrieve patient information using clinical systems.
- Maintain clear, accurate and timely patient records.
- Support clinical pathways and contribute to efficient patient flow.
- Utilise Microsoft Office and clinic systems effectively.
- Contribute ideas to improve processes and patient experience.
Teamwork & Collaboration
- Build positive working relationships across the multidisciplinary team.
- Support colleagues and contribute to a collaborative team culture.
- Participate actively in team meetings and service improvement initiatives.
- Promote equality, diversity and inclusion in all aspects of your work.
Governance, Safety & Professional Standards
- Follow all clinic policies, procedures and standard operating practices.
- Maintain confidentiality and professional standards at all times.
- Support quality improvement and audit activities.
- Report incidents and near misses appropriately.
- Adhere to Health & Safety, Infection Prevention & Control and Safeguarding requirements.
- Complete mandatory training and competency assessments as required.
Continuous Learning & Development
- Participate in ongoing training and development programmes.
- Maintain up-to-date clinical knowledge and skills.
- Engage fully in annual performance and development reviews.
- Take responsibility for continuous professional development and lifelong learning.
About You
We’re looking for someone who is compassionate, organised and committed to delivering exceptional patient care.
Essential
- Good standard of general education.
- Experience working in a patient-facing, healthcare or care environment.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive and confidential information appropriately.
- Strong organisational skills and attention to detail.
- Ability to work effectively as part of a multidisciplinary team.
- A professional, caring and patient-focused approach.
Desirable
- NVQ Level 2 or Level 3 in Health & Social Care (or equivalent).
- Phlebotomy training or experience.
- Experience within a fertility, women’s health or outpatient setting.
- Knowledge of healthcare governance and patient safety principles.
Why Join Care Fertility?
At Care Fertility, you’ll become part of a team dedicated to changing lives every day. We offer a supportive and inclusive working environment where you’ll have the opportunity to develop your skills, grow your career and make a genuine difference to patients and their families.
What We Offer
- Competitive salary of £32,870 – £34,040 per annum
- Generous annual leave entitlement
- Pension scheme
- Life assurance
- Enhanced family-friendly policies
- Employee wellbeing support and assistance programmes
- Retail discounts and employee benefits platform
- Ongoing learning and development opportunities
- Career progression within the UK’s leading fertility provider
- The opportunity to work with a compassionate and highly skilled multidisciplinary team
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