Company Description
INDUSTRIAL DOOR SYSTEMS LIMITED is a business supplies and equipment company based in the United Kingdom, serving industrial and commercial clients. The company specializes in providing reliable door systems and related equipment that support safe and efficient operations. Team members work closely with customers to deliver practical, high-quality solutions tailored to demanding environments. The organization values technical expertise, responsive service, and long-term client relationships, offering opportunities to develop skills in a specialized industrial sector.
Role Description
This full-time, on-site Field Services Engineer role is based in Grays and focuses on the installation, maintenance, and repair of industrial door systems and related equipment. The role involves attending customer sites, diagnosing faults, performing corrective and preventive maintenance, and ensuring that all work complies with safety and quality standards. The Field Services Engineer will interact directly with customers, provide clear technical updates, and complete service documentation and reports in a timely manner. The position also includes coordinating with the internal team for parts, scheduling, and technical support, while maintaining professional conduct and minimizing equipment downtime for clients.
Qualifications
- Strong field service skills, including on-site installation, repair, and commissioning of industrial or mechanical systems.
- Proficiency in troubleshooting and diagnostic techniques for electrical, mechanical, or electromechanical equipment.
- Experience providing technical support, including clear communication of findings and solutions to customers and colleagues.
- Ability to perform preventive maintenance activities, interpret maintenance schedules, and follow safety procedures.
- Demonstrated customer service skills, with a focus on professionalism, reliability, and building long-term relationships.
- Relevant technical qualification or apprenticeship in engineering, mechanics, electrical engineering, or a related field.
- Comfort working on-site in industrial environments, with a strong awareness of health and safety requirements.
- Valid driver’s license and willingness to travel local to customer locations as required.
- Good written and verbal communication skills, including accurate completion of service reports and documentation.
- Ability to work independently, manage time effectively, and adapt to changing priorities in the field.
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